


For the record, in 2011, the US-based Union Bank of California cancelled a multi-million dollar core banking deal with Infosys as the customer priorities changed. US banks had already developed core banking systems, and to break into the market, a company would need strong capabilities in business analytics and data-warehousing, he added.Ī BusinessLine article pointed out that Finacle was also lagging behind in technological capabilities and failed to understand the changing customer needs. Sampada Rahalkar, Practice Director, Everest Group, explained that while Finacle was successful in regions like Asia-Pacific, which were largely untapped, US banks work on a different scale. The company also found it difficult to expand its reach to matured markets like the US. "The product was thus seen as rigid and not user-friendly," the executive added.
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“In banks, you will have specific set of processes that are being automated and others like HR that are manual as integrating the two was not possible,” the executive added. For one, banks found it difficult to customise Finacle’s functionalities based on their needs.Īnother issue was the integration of non-financial processes of banks with the financial processes automated by Finacle, the executive pointed out. “Back in 1999 or early 2000s, the concept of automating banking processes was new and there was a lot of euphoria around it,” a former IT executive with a rival firm, who has also worked with Finacle’s banking customers, said.īut once banks got past the euphoria, there was the harsh reality. The product competes with Temenos, a Swiss company, Oracle i-Flex and TCS’ BaNCS for digital banking. Over the last few years, the company rebuilt it portfolio to suit the changing technological and customer needs, making it relevant for financial services. Unlocking opportunities in Metal and Mining.Commodity Ki Paathshala Pharma Industry Conclave.India Inc On The Move Sustainability 100+.
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